30 years' experience

Our people focus

Silk's senior management team has 30 years' experience in providing outsourced housekeeping services to the hotel industry in Australia and overseas. With a diverse range of skills drawn from the service sector, management consulting and property management, this means we can offer your hotel a fresh, better-informed approach and a well-rounded business solution. The key to successful outsourcing of your hotel's housekeeping department is dependent on a number of critical factors, with perhaps the most important centred on recruitment and engagement of staff.

It's essential to our success to select the very best housekeeping staff and ensure they understand and truly embrace a hotel's unique culture. We dedicate ourselves to finding people with the personal qualities and values which compliment this culture.
We choose people who are motivated to provide service excellence whilst also adding value back to the hotel.