Our Services

Hotel Housekeeping: Specialist Outsourced Housekeeping Provider

Hotel Housekeeping


Encompassing all areas of efficient running of the hotel's housekeeping department.
Bed making
Waste disposal
Vacuuming, mopping, dusting
Spring cleaning
Scheduled detail cleaning



Laundry & Linen Management: Australia's fastest growing outsourced housekeeping provider

Laundry & Linen Management


Silk manages the services for an in-house laundry, linen hire and outsourced laundry
Forecast, maintain and stock accurate inventory levels



Turndown Services: Specialist Outsourced Housekeeping Provider

Turndown Services


Provide turn-down service for
all guests.
Customer service training provided to Staff to ensure hotel protocols are met and guest expectations exceeded

Portering: Specialist Outsourced Housekeeping Provider

Portering


Collect and deliver guest luggage
Assist with guest queries
Run errands on behalf of guests
24hour servicing



Public Area Cleaning: Specialist Outsourced Housekeeping Provider

Public Area Cleaning


Cleaning all public areas and back of house storage and staff access areas
Restroom detailing
Waste disposal



Minibar

Replenishment of the minbar
Transaction, accurate recording and transporting of goods
Managing stores
Stocktake and ordering



Guest Services/Service Centre


Room service deliveries
Arrange the pickup of
guests items
Deliver room related needs such as additional linen, bedding or replace missing items
Fully customisable customer service centre to log job
orders, complaints or maintenance items



Training: Specialist Outsourced Housekeeping Provider

Training


Our expertise includes specifically trained hospitality managers, site supervisors and experienced staff that have broad knowledge of all areas of public area cleaning, room attending, turn down services and all facets of hotel housekeeping operation



Hotel Functions


Set up and pack down of
function rooms
Seating plan execution
Event co-ordination
Catering support



Specialist Services


External building cleaning
Carpet and upholstery shampooing
Window and glass cleaning
Polishing/buffing of floors
Stripping and resealing floors
Industrial high pressure cleaning
Emergency cleaning